Reach out to us via our Contact Form and we will respond as soon as possible. Please note that we do not offer customer service via Instagram and Facebook. Please send us an email. Multiple emails may cause processing delays. Thank you! Office hours:

Reach out to us via our&#xA0;<a href="https://byhaileyrose.com/pages/get-in-touch-with-us" target="_blank" rel="noopener noreferrer">Contact Form</a>&#xA0;and we will respond as soon as possible. Please note that we do not offer customer service via Instagram and Facebook. Please send us an email. Multiple emails may cause processing delays. Thank you! Office hours: Our customer service is available Monday to Friday from 09:00 to 17:00.

How do I get in contact with customer service?

Hailey Rose

Need help with your order? Want to ask us a question? We're just a message away. Find out how to get in touch with our support team and get the answers you need—fast, friendly, and with love from Celina.

Contact Us

Are the sizes true to fit?

Can I request a custom size?

Do you offer size conversions?

Do you offer alterations?

Do you offer petite or plus sizes?

Do your sizes run small or large?

How do I find the right size for me?

How do I measure myself correctly?

What if I ordered two sizes and want to return one?

What should I do if I’m between sizes?

Sizing & Fit

Do you ship internationally?

Do you offer express shipping?

When will my order ship?

Where is my order information?

Where is my tracking number?

Can I get a refund if my package was lost after delivery?

Can I have my parcel redirected to a different address?

How long will it take to receive my order?

I refused my package upon delivery. Will I get a refund?

My order says ‘Delivered,’ but I haven’t received it. What should I do?

My order was delivered to the wrong address. What should I do?

My package arrived damaged. What should I do?

My tracking hasn’t been updating. What should I do?

What can Celina the label do if the package is lost?

Fulfillment & Shipping

Can I exchange an item instead of returning it?

Can I return a final sale item?

Can I return an item if I used a discount code?

Do you offer free returns?

Do you refund the original shipping cost?

How do I start a return?

How is your return process?

I’ve made a return, will you refund my delivery charge?

What happens if my return is rejected?

What if I received a damaged or incorrect item?

What is your return policy?

When will I receive my refund?

Returns & Exchanges

Can I Cancel My Order?

I Entered the Wrong Shipping Address. Can I Cancel My Order?

I Want to Cancel My Order

My order was placed by mistake. Can you cancel my order?

Why Can’t I Cancel My Order?

Order Cancellation

Which payment methods do you offer?

Payment